Refund Policy

Refund Process
Refunds will be made in the same currency and to the original account or credit card used for the deposit. If the client fails to provide the required bank details for a refund via bank transfer within 5 working days, the Company reserves the right to cancel the refund request. The required bank document must be an official document from the customer’s bank, bearing its logo and stamp. It must also include the following details:

• IBAN/account number
• SWIFT/BIC
• Routing number (if applicable)
• Customer’s name
• Bank name and address

Fees and Charges
The Company may apply a commission on deposits and refunds, which includes electronic transfer costs. The fee ranges from €25 to €50 per bank transfer, depending on the payment method. This amount will be deducted from the transfer.

How to Submit a Refund Request
Refund requests must be submitted via the Company’s official website. Refund requests sent through any other method will not be processed.

Refund Processing Time
Once the refund request has been accepted, the Company will process the refund (after deducting transfer fees, if any) within 7 working days. This period begins from the date on which the Company confirms that the Client meets the full margin requirements as defined by the Company.

Conditions for Refund Cancellations
The Company has the right to cancel a customer’s refund request under the following circumstances:

• The remaining balance after the refund is insufficient to cover open transactions in the trading account.
• The customer has not completed the KYC (Know Your Customer) verification process. Required documents include:
  • Identity card (both sides)
  • Proof of address (such as a utility bill)
  • Proof of payment (credit/debit card images showing only the last 4 digits, expiry date, and cardholder’s name)
• The customer fails to provide signed deposit statements for each deposit or provide a signed bonus plan/agreement (where applicable).
• The customer does not submit the required signed documents within 5 working days, which may result in cancellation of the refund request.

Refunds to Original Card in Exceptional Cases
In certain cases, the Company may make a refund to the original card from which the funds were deposited. These cases include:

• The customer has not completed the verification process within 14 working days after the card transaction.
• The Company identifies that the transaction was made by a third party.
• The Company determines that the customer has violated the Accepted Customer Agreement.

No Commission on Card Refunds
The Company does not charge any commission on refunds made to the original card used for the deposit.

This policy ensures transparency and clarity in refund procedures, protecting both the Company and its customers.